- jessica@youpinstar.com
- +86 18050272351
$1.30
We accept a wide range of artwork formats, including JPG, PNG, PDF, EPS, and AI files. This ensures a smooth and flexible design process, whether your artwork is fully prepared or still in development.
If you’re working with a different file type or need help optimizing your design for production, our customer service team is ready to assist. We can help review, convert, or adjust your files to ensure the best possible manufacturing result.
We accept a wide range of artwork formats, including JPG, PNG, PDF, EPS, and AI files. This ensures a smooth and flexible design process, whether your artwork is fully prepared or still in development.
If you’re working with a different file type or need help optimizing your design for production, our customer service team is ready to assist. We can help review, convert, or adjust your files to ensure the best possible manufacturing result.
1. Stock Items Stock items in undamaged condition are eligible for a full refund within 30 days of purchase.
2. Custom Orders Custom products are non-refundable due to their made-to-order nature. Minor variations in appearance within approximately 5% tolerance are considered normal.
3. Defective or Dissatisfied Orders If you receive a defective product or are not satisfied, please get in touch with us within 7 days of receipt. ▪ We will return the items to our office for inspection (return shipping is covered by us). ▪ Refunds are issued only if 6% or more of the items are confirmed defective. 4. Replacement & Quality Issues ▪ Items within the 5% acceptable variation range will be returned at the customer’s expense. ▪ Confirmed defective items will be remade free of charge. ▪ Standard replacement production time is 15–20 days, unless otherwise agreed in writing.
1. Stock Items
Stock items in undamaged condition are eligible for a full refund within 30 days of purchase.
2. Custom Orders
Custom products are non-refundable due to their made-to-order nature. Minor variations in appearance within approximately 5% tolerance are considered normal.
3. Defective or Dissatisfied Orders
If you receive a defective product or are not satisfied, please get in touch with us within 7 days of receipt.
▪ We will return the items to our office for inspection (return shipping is covered by us).
▪ Refunds are issued only if 6% or more of the items are confirmed defective.
4. Replacement & Quality Issues
▪ Items within the 5% acceptable variation range will be returned at the customer’s expense.
▪ Confirmed defective items will be remade free of charge.
▪ Standard replacement production time is 15–20 days, unless otherwise agreed in writing.
We ship via standard air delivery, which usually takes around 2 days and is free for most orders.
For APO/FPO addresses, FedEx cannot deliver directly. Orders are first shipped to our California office, then forwarded via USPS. This may result in additional shipping costs and longer transit time.
Even with extended routing, you still benefit from our competitive factory pricing and lowest overall cost options.
1. Stock Items
Stock items in undamaged condition are eligible for a full refund within 30 days of purchase.
2. Custom Orders
Custom products are non-refundable due to their made-to-order nature. Minor variations in appearance within approximately 5% tolerance are considered normal.
3. Defective or Dissatisfied Orders
If you receive a defective product or are not satisfied, please get in touch with us within 7 days of receipt.
▪ We will return the items to our office for inspection (return shipping is covered by us).
▪ Refunds are issued only if 6% or more of the items are confirmed defective.
4. Replacement & Quality Issues
▪ Items within the 5% acceptable variation range will be returned at the customer’s expense.
▪ Confirmed defective items will be remade free of charge.
▪ Standard replacement production time is 15–20 days, unless otherwise agreed in writing.
